How to buy

Booking and buying:

To buy articles from Murano Glass Wonders the Customer must go to catalogue of the website. Each article for sale is accompanied by a photograph and details, a short description and the price. All our products are handmade by Master Muranese glassblowers and each piece can be considered unique, consequently the final shape size and colour may differ slightly from those shown. In the Murano Glass Wonders, it is possible to select and book the individual items proposed. Simply indicate the quantity and confirm, having chosen any variants, to include the article in the cart. It is possible to add, delete or confirm all bookings made up to this time. To confirm an order, the Customer must complete the personal identification procedure:

- if already registered, this can be performed by e-mail address and password.

- users who are not yet registered will have to register, by providing all the data requested.

The purchase will only be understood as complete for Murano Glass Wonders by Calicantus Srl when it has sent e-mail or fax confirmation using the "order confirmation form". In the event of even temporary unavailability of one or more products, the Customer will be informed about order progress by e-mail or fax.

 

Retail price:

For each article the unitary price is expressed in EURO (€) or USD ($), VAT (Value Added Tax) inclusive and net of shipment costs.

 

Terms of Payment:

The Customer may pay for purchases in the following circuits: VISA, MASTERCARD, VISA ELECTRON, ETC.., PAY PAL circuit. The transaction will be performed in compliance with bank security regulations.

 

Beneficiary:

Murano Glass Wonders by Calicantus Srl

via Roma 66 ext. 8 30020

Quarto D'Altino (Venice), Italy

Tel: +39 0422 828685

Fax: +39 0422 828685

E-mail: shop@calicantus.eu

Web: Muranoglasswonders.com

 

Delivery of goods and shipment expenses:

All the articles ordered by the Customer and confirmed by Muranoglasswonders.com by Calicantus Srl, in the “Your order confirmation" will be sent by Express Courier (national or international) to the delivery address indicated by the Customer. The customer will be asked to contribute to the costs, which will be shown on “Your order confirmation” depending on the country the order is to be sent to. Articles will only be sent after total order payment has been regularly registered and confirmed at Muranoglasswonders.com by Calicantus Srl. All the sent products however are assured against the carrying damages.

 

Right to withdrawal:

The Customer enjoys a right to withdrawal, which he may exercise, without having to justify the reasons, within a term of 14 (fourteen) working days starting from the day the ordered goods are received. Notification to exercise the right to withdrawal may be given within the term indicated above, by telegram, fax or e-mail. The shipment expenses for return of the goods will be at the Customer’s full expense. In order for the withdrawal right to be exercised, goods must be returned intact, in their original packaging in a perfect state and subject to agreement with Muranoglasswonders.com by Calicantus Srl. The goods must be sent back with an insured parcel sent carriage free; no parcel sent for payment on delivery or at the addressee’s expense will be collected by Muranoglasswonders.com by Calicantus Srl. Reimbursement of the price invoiced for the returned goods will be made by a payment to the Customer’s bank account within 30 days from receipt of the returned goods. Goods returned incomplete, spoilt, damaged or soiled due to the Customer’s fault will not be reimbursed, nor will they in any case lead to the payment of credit equal to the price of the article initially ordered. The above withdrawal conditions only apply for purchases made online and do not therefore include purchases made in our stores.

 

Applicable law

All contracts concluded are intended as stipulated in Italy and are governed by Italian Law.